Harrison and T. Dobry and Eric J. Miller and Tinny T. Another Case Demonstrates the Barnes and Whitney Bly Edwards, Ph. Cohen and David R. Loring and Sara A. Cooper and Robert A. Friel and Glenn A. Gottshall and Janet R. Srinivasa and Peighton M. Viger and Brooke M. Nielsen and Seth D. Counts and Molly E. Schanen, Jr. Article By. Health Care Law Today. All Federal. Wednesday, November 13, Related Legal Headlines. By Ericka L. By Cassandra L.
By Danielle H. By Eva Gunasekera. About this Author. Patients who are planning to visit your center for the first time can also complete online new patient forms by providing the necessary demographics.
This should reduce any pre-work needed in advance. The technology you implement should be sufficient enough to assist the staff to know how to remind the patients about their upcoming appointments and schedule any follow-up appointments as necessary. All the above steps should be followed to ensure you can generate enough money from your Federally Qualified Health Center business operations to enhance patient care.
Front Desk operations improvement is the first step towards making a good impression on patients and securing a successful business for your health center. The more welcoming your front desk staff the better your chance is that patients will return to your practice for their services. Following through with the workflow and business efficiency processes listed above should have your FQHC should be positioned to successfully navigate the business process cycle and secure revenue generation.
If you are having trouble managing your business operations and workflow, then you may have a revenue cycle problem.
Visualutions offers a comprehensive package custom-created for each FQHC. We can help develop a financially sustainable plan that not only meets the requirements of your organization but place your FQHC in a position to scale in the future for enhanced patient care.
Check us out today to learn more! Our services will transform your team by helping you run at peak efficiency. For more information schedule a free consultation today. Go to Navigation Go to Content.
First Impressions — Design and Basics The first step incorporates the process of setting the stage — your first impression is always the most lasting. Hiring the Right Staff and Training Them to Succeed The right people should be hired and trained to carry out front desk operations as they represent you and your healthcare center to the people who are using your services for their treatment. To design the right kind of process, there are a few elements that need to be implemented: Get staff input but the buck stops with YOU!
Staff may know ways to gain efficiencies that you may not. By encouraging staff input, you get their buy-in to make things work the right way, but in the end, it is your responsibility to make sure it all operates smoothly and in a financially sound way. Input is great but the final decision rests with executive leadership. To effectively manage input, select a few good staff members to serve on a team that helps make improvements. The team-based approach ensures buy-in but allows for solid decisions in a quick and effective way.
Synergy — All the staff should be on the same page so that whenever the patient has questions, they can be answered in a coherent and reliable manner. As a nonprofit and tax-exempt organization, an FQHC can receive grants from the government, the private sector, and donations in addition to Medicare and Medicaid funding.
HRSA supports distributing providers to areas of need and providing funding to FQHC to treat geographically isolated, economically or medically vulnerable populations. To qualify as an FQHC, specific requirements must be met which include:.
Look-alikes may qualify for funding under the FQHC payment methodologies of Medicare and Medicaid and may receive additional benefits, but do not receive Health Center Program funding.
They were established to increase access to medically underserved populations. They provide comprehensive services with a team-based approach to provide holistic patient care.
Services are typically provided on site in an outpatient clinic and can include preventative health care, dental, mental health and substance abuse treatment.
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